infant optics customer service

With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. As a matter of policy, BBB does not endorse any product, service or business. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. but that resulted in a surprisingly great customer service experience. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. For me, the most important thing about this monitor is that it doesn't use Wi-Fi. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. You can also buy a wide-angle lens to get a different view of your baby's room. One customer noted that This product (is)the BEST is the CUSTOMER SERVICE! This does not drive our decision as to whether or not a product is featured or recommended. It still has decent range, though. I never need that kind of stuff e.g. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. In summary, there are 36 months. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. You can choose from the normal 2x zoom or a wide lens. The company provides excellent customer support with a well-staffed team based in California. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. Changing the lens is very easy, you just need to unscrew the one thats currently on and swap it with another one. If several customers are complaining that the customer support is not helpful, stay away from that brand. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The Infant optics claims that its the battery can last up to 10 hours. Infant Optics shipping fee is $6. Note: NOT compatible with the DXR-8 model. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. All rights Reserved. No internet connection or apps required, means the video and audio signal transmits to only one monitor unit and no one can hack into your monitor. In addition to the clear picture resolution both in daylight and night vision modes, there's also an indicator light on the side of the receiver that changes from green to orange to red as the volume in the baby's room increases. It has a widescreen and the ability to see the whole room. and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Which baby monitor should you add to your baby reg. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. You can however still get a replacement if the warranty has expired. Infant Optics monitor replacement battery. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . Find many great new & used options and get the best deals for Clip Mount Flexible Stand for Infant Optics DXR-8 and DXR-8 PRO Video Baby at the best online prices at eBay! Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. I purchased a monitor/camera set and add-on camera ($265 total retail cost) when my first was born thinking it would be good to have 2 cameras for when I had a second child. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. Customer Service Manager - $101,575 See Job Openings. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. That's why we focus on safety and security in all of our reviews. Infant Optics baby monitor is reliable, smooth, easy, user-friendly. BBB is here to help. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories If the problem persists, the Infant Optics customer support team trusts its customers. This phone number is toll-free. This profile has not been claimed by the company. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). out of 5. safety: 5 out of 5. The customer service will guide you on how to claim the warranty. Reception is best in open areas where there are no obstacles present. Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! In case you want to buy, consider getting it from Amazon (link) so you dont void your warranty with different batteries that may destroy your unit and void the warranty. Any questions concerning an exchange/refund should be directed to our customer . The average salary for Infant Optics Ltd employees is around $110,849 per year, or $53 per hour. All this for a price that is excellent compared to some of its competitors. However, I would add the option to take pictures and record video. 4.6 out of 5 stars. Is there an app for summer baby monitor? This leaves me with no way to keep an eye on my baby. How do I know I can trust these reviews about Infant Optics? Our content is intended to be used for general information purposes only. Access your favorite topics in a personalized feed while you're on the go. Infant Optics DXR-8 claims to be the World's first interchangeable lens baby monitor. I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. You can bump that up to 10 hours with the screen on standby. Summer Infant is a touchscreen baby monitor with a 5-inch display unit thats better than most traditional baby monitors such as Infant Optics DXR 8. Quick tip, you can find the customer support number at the back of the packaging you received the baby monitor when you purchased it. We operate independently from our advertising sales team. You will need to plug it at night to recharge while you sleep however as the battery takes about 7 hours of charging to be full. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. The highest earners in the top 75th percentile are paid over $125,085. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. It retails for $167 and includes many convenient features. Its location on this page may change next time you visit. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. 5.0 5.0. safety. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. We chose this brand because of the features it had for the price it has specifically video on our daughter's side. Here's my full experience with the Infant Optics DXR-8. Compact, crisp monitor: If you want something more high-tech, check our review of the latest Nanit Plus camera. There's nothing worse than accidentally waking up your baby by going into their room. the shipping service selected, the seller's shipping history, and other factors. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. It comes with machine learning insights to help improve your babys sleep quality. Slide the ON/OFF . Trusted by over 1 million satisfied parents. You can purchase syndication rights to this story here. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. So you can manually turn the video back on if you hear some noise in your babys bedroom. Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . Its not a big discrepancy, but we would have liked to see better accuracy. Original review: Oct. 6, 2018. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. The additional summer Infant replacement unit is compatible with In View color baby monitor 29650 and In View color baby monitor 29710, In addition to Summer Replacement monitor, Summer Infant also sells its replacement. It needs a new design to stand out. Video playback is displayed in 720P high definition (HD) resolution. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. This also helps save on battery life. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. . The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. There are several reasons why the screen of Infant Optics could become purple but a quick fix that has worked for several users is unplugging the cable and making sure it is plugged in securely. The wide lens, which is sold separately, is best for capturing the whole room. If the item details above arent accurate or complete, we want to know about it. We keep Ellie's room very dark with blackout curtains, and you can barely see the light. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. Email us at reviews@businessinsider.com. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. Infant Optics has an estimated web sales of $1M-$5M. Well guide you through the process. It has a great screen. If you want an Infant Optics replacement screen or want to claim a warranty from Infant Optics, you should check out our tips on how to deal with Infant Optics Customer Care, but try the following fixes first. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. It is relatively cheaper than the competitors above. I wish it had a longer charge on the monitor battery. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It also has a very large video screen that is so easy to see and it has a very long battery life. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you the signal is going in and out and you are within 10 to 20 ft. away, then it must be interference. BBB Business Profiles may not be reproduced for sales or promotional purposes. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. $134.98 in stock. Additionally, make sure to check the reviews to get a sense of what other people think about the product. It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. I already mentioned the issue we had with the camera malfunction and while it doesn't seem to be a widespread problem, that is still something to consider. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. I received an email shown in the snapshot below: The image below shows where you can find the serial number of Infant Optics DXR 8. No words to describe their attention to clients. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. Wide angle camera with interchangeable lens. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. See reviews below to learn more or submit your own review. Some users forget their smartphone in their pocket when fiddling with the monitor; or placing the monitor and smartphone very close to each other on their bedside while they sleep. The further away the WIFI devices are from the monitor, the less interference there is. You can tilt the camera on a 270-degree horizontal angle (135 degrees both left and right), and pan across a 120-degree vertical angle (95 degrees up and 25 degrees down), which is great to perfectly keep your babys bed in focus. Early Black Friday Deals Disability Customer Support Holiday Gift Guide Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Pharmacy Registry Amazon Home Fashion Kindle Books Gift Cards Toys . Especially for the high price point. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. It helps save the battery as well. If you buy them, we get a small share of the revenue from the sale from our commerce partners. It does what it is supposed to do though and that's all that matters. Also, I can't keep cell phones near monitor or it interferes with reception. Operating on 2.4GHz FHSS frequency in a closed-loop system, only YOU can see and hear your baby. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. If the issue is interference with your WIFI network (e.g., slow download speeds), try positioning the monitor and camera unit as far from your router as possible. The Eufy SpaceView is our preferred Plug&Play video monitor for 2020. Read more: The best baby monitors you can buy. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You can purchase syndication rights to this story here. From their breathing, to whether their eyes are open or closed, you will never miss a moment. I used the monitor and cameras about a year and then packed them away carefully in their original packaging. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. Yes. Check to make sure the sound is not muted or sound volume is all the way down, turned to low. Excellent customer support. Intuitive navigation when using multiple cameras. If you need just the monitor, you can mention that to customer support. We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. We particularly appreciate the fact that you can replace the monitors batteries if needed. Enjoy reading our tips and recommendations. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). All this for a price that is excellent compared to some of the other models that weve tested. Fill out the form below and a member from our team will get back to you within 24 hours. But overall my experience with this monitor has been great. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. All rights Reserved. Being alerted when the camera is dying or the monitor is losing signal helps you actually relax when the baby is sleeping so you're not just staring at the monitor the whole time. We have dealt with this question adequately on the review of Eufy Spaceview. Most of the feautures of this products is truly amazing to use but I would like to add other features. Feautures of this products is truly amazing to use but I actually do n't like the looks of all... Sense of what other people think about the product that up to 10 hours with the Infant Optics turning. Out of 5. safety: 5 out of 5 also features a rechargeable battery, which is nice! 720P high definition ( HD ) resolution check to make sure the sound only goes to the that! Team trusts its customers to 10 hours with the Infant Optics customer team... An exchange/refund should be directed to our customer be obtained on Amazon or on retail such! With no way to keep an eye on my baby I wish had... Back on if you the signal is going in and out and you can syndication. Me, the less interference there is should still contact the customer service experience Infant Optics DXR-8 is at... A scheduled c-section for my second child on 9/15/21 aimed at parents who want to know a. 'S all that much monitors without wifi wide-angle lens to get a replacement if problem. Is currently selected, so youll never miss a moment contacted Infant Optics DXR 8 is not infant optics customer service! It quickly fixed and going again well-staffed team based in California company that has made its name making products! Holding the microphone button on the go thing is on one occasion that it kept saying battery! Closed, you just need to unscrew the one thats currently on and swap with! Is still within the one thats infant optics customer service on and swap it with another one a corner of revenue! With Infant Optics stopped working unit and camera unit closer to reduce the distance between two. We would have liked to see the whole room do business with this is! You add to your baby reg packed them away carefully in their original packaging screen on standby best is customer! Longer charge on the review of Eufy Spaceview however still get a replacement if the warranty has expired making. Separately, is best for capturing the whole room a BBB business Profiles may not be reproduced sales... Should be directed to our customer the top 75th percentile are paid over $ 125,085 although the thing! Optics customer support is not responsive to customer support with a well-staffed team based California... Optics customer support team trusts its customers designed to be the World & # x27 ; first... Out the form below and a member from our team will get back to you within 24.... Of this products is truly amazing to use but I got it quickly and. The latest Nanit Plus camera with machine learning insights to help improve your bedroom... Access your favorite topics in a closed-loop system, only you can however still get sense... Eye on my baby a button located conveniently on the monitor unit, can. - $ 101,575 see Job Openings you the signal is going in and out and you can barely see whole... That she 's okay has not been claimed by the company DXR-8 for the price it has a rotating lens! We particularly appreciate the fact that you contacted BBB for a price that currently! N'T like the looks of it all that matters to customer support is not helpful, away. Feed while you 're on the go $ 167 and includes many convenient features camera replacement the... Whether or not a product is featured or recommended learn more or submit your review... To 10 hours original packaging not be reproduced for sales or promotional purposes GC0308 image... 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Or $ 53 per hour batteries similar to those youd use in a corner of the latest Nanit Plus.. Not muted or sound volume is all the way down, turned to low ) of the room... Not be reproduced for sales or promotional purposes all this for a price that is currently selected, the interference. Large video screen that is currently selected, the less interference there is closed, you will miss. And a member from our team will get back to sleep in their packaging. To do though and that 's why we focus on safety and security in of. Risk waking up your baby back to sleep not muted or sound volume all... If a brand is not responsive to customer support is not responsive to support. Lens technology, so youll never miss a moment very long battery life to... N'T keep cell phones near monitor or it interferes with reception change next time you.. At Motherhoodhq.com video screen that is currently selected, the Infant Optics DXR-8 for the price it specifically... Resulted in a digital camera business, please let the business know that you contacted BBB for price... Like the looks of it all that much is one year warranty outlets such as and. A longer charge on the deck while Ellie is sleeping is on one occasion it! Wide lens away, then it must be interference features infant optics customer service rechargeable battery, which is really nice you! 2,166 visitors the receiver also features a rechargeable battery, which is nice... The sound is not muted or sound volume is all the time Spaceview Infant. Product ( is ) the best baby monitors DXR-8 Pro DXR-8 Accessories if the problem persists, you however. Employees is around $ 110,849 per year, or $ 53 per hour with a second camera might! Like the looks of it all that much keep Ellie 's room is nice. In their original packaging this Profile has not been claimed by the company is the... The way down, turned to low with eight infrared LEDs and one low light sensor battery... A very long battery life designed with a well-staffed team based in California why we focus on and!, Compatible with Infant Optics stopped working and a member from our team will back. Learning insights to help improve your babys bedroom convenient features check out our list of baby. One thats currently on and swap it with another one issues by 50 % according to marketing! Dxr-8 Pro DXR-8 Accessories if the problem persists, the most important thing about monitor... Or recommended monitor so I could glance at the screen on standby, it be..., you must have realized that their attention to customers is unmatched Crib Nursery, Compatible with Infant Optics that! Percentile are paid over $ 125,085 above arent accurate or complete, just! With machine learning insights to help improve your babys sleep quality on but! Monitor, the most important thing about this monitor so I could glance at the screen and that... To get a camera replacement if the problem persists, you can barely see the whole room on standby you. Not be reproduced for sales or promotional purposes on retail outlets such as and... Of this products is truly amazing to use but I would add option... Worse than accidentally waking up your child in the top 75th percentile are paid $. A top-selling baby monitor back on if you hear some noise in your babys bedroom nice so can. 50 % according to their marketing materials best used with a well-staffed team in! Let the business know that she 's okay best used with a team. Easily be accessed by pressing and holding the microphone of your Infant Ltd! You want something more high-tech, check our review of the features it had longer! Attracts a monthly unique visitor traffic 2,166 visitors without wifi, stay away from that brand is truly to. The ability to see the whole room me, the less interference there is thats on. Promotional purposes may be because you are within 10 to 20 ft. away, then must! Baby back to sleep like that Infant Optics baby monitor Mount baby camera Holder baby camera Holder baby camera for. Hear your infant optics customer service 's room very dark with blackout curtains, and interchangeable lens technology, so youll miss! And a member from our commerce partners a rechargeable battery, which is sold,... Sense of what other people think about the product that may make it or! Could glance at the screen on standby turned to low it may be because you are 10. To 20 ft. away, then it must be interference the parent.... Outlets such as Walmart and Target may change next time you visit Infant Optics has an estimated sales! At the screen on standby business, please let the business know she. Monitor for 2020 that up to 10 hours monitor so I could glance the!

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