tn dcs complaints

State Representative Gloria Johnson (D-Knoxville), has voiced concern about high caseloads in the past. Williams sent her an email on July 13, 2021. You may contact the DCS Customer Relations Unit at 1-800-861-1935 Monday through Friday between the hours of 8:00 a.m. - 4:00 p.m. CST, or by email at: DCS.Custsrv@tn.gov. I would rather spend 100 days or more in the war zone in Iraq than go one more day in that office, Haynes said. Hi, I have a case right now open under this organization, and I need some help! Vanderbilt? Tn dcs Desktop Support Engineer (Former Employee) - Nashville, TN - April 30, 2018 Indeed Featured review DCS employees are usually not paid as well as they should be and raises arent that common either. During that time DCS got involved took my kids gave me a bunch of things to do such as parenting classes and other things I completed everything except for one week of the 8-week parenting class and a supervisor came down from Nashville literally took everything out of my file and said that I had not completed anything and they exited custody to my mother. Court got put off somehow from November to December and when it finally came, I got railroaded and apparently my court appointed public defender got scared for some reason because we went from being ready to testify and show my hair follicle and the picture of where my hair from when Dcss hair follicle was done I correct, along with the woman from the lab I went to to get my rest present and ready to testify that she was the one who pointed out the hair wasnt cut correctly and that she preformed my test following policy and chain of command, also present was my Omni worker who did my parenting classes and had spent a lot of time with me and my children during my case. I later went home and cried because i knew this young father was railroaded and lost his child because of friendships. I once asked to speak to the commissioner and was sent an email while i was out that I had 30 minutes, her actions spoke volumes. This again is why change is so darn difficult at DCS. NASHVILLE, Tenn. (WTVF) She sounded the alarm about a growing crisis inside the Tennessee Department of Children's Services. NASHVILLE, Tenn. (WTVF) Caseworkers at the Tennessee Department of Children's Services have so many cases that some are failing to meet monthly with children - as required by DCS policy. It became less about the children and families and it was all about reports and numbers, Haynes said. DCS investigates child abuse, handles foster care placement and oversees youth detention centers. Or clickhere to do so online. Always include with your provider complaint: To learn more about the PROVIDER COMPLAINT process, view the Information Packet for PROVIDER COMPLAINTS. They also reveal a trend in which many caseworkers are not meeting monthly with children or not entering data about those meetings into the system. Hayness original complaint against Jeffries remained in limbo for months and was never resolved. when I left the Department I had 18 cases and still had to do my Supervisory duties and the expectation was no overtime. Tennessee Department of Children's Services Reviews Updated Mar 31, 2023 Remote Work Work Life Balance Benefits Management Compensation Career Development Coworkers Workplace Senior Leadership Culture Covid 19 Search Reviews Filter by Job Title Clear All Full-time, Part-time English Filter Found 123 of over 126 reviews Sort Popular Popular (The day after my hair follicle test that I paid for was administered) mind you I was still passing all urine screens at this time. Despite the violence allegedly used, . Please if you comment have the truth. The documents show shockingly high caseloads for caseworkers in Davidson County's Child Protective Services division which investigates allegations of abuse and neglect. While Im glad the truth is being exposed, it needs to be done more accurately and with tact. If prior workers interviewed for jobs and Ms. Jeffries did not like them she did not hire them. Even though it is his dads week he begged to go with me. Please be mindful for individuals to come forward a safe space will need to be created and staff need to be protected by Whistle-blower act. DCS Internal Affairs Covered Up Dozens of Complaints This is the 3rd article in The Tennessee Tribune's series on the Department of Children's Services. 500 James Robertson Pkwy Nashville, TN 37243-0565 (615) 741-2241 Ask.TDCI@TN.Gov. Allegations of malfeasance, misfeasance, nonfeasance and violations of rules, policies and procedures concerning the management and operations of the department. Although this hit the nashville papers, no one reported that this kid was a custodial kid, again Ms. Brookover pushed this under the rug, the previous foster parent was not even allowed to attend the funeral or told of what was going on. At the start of this disaster the caseworker that was assigned to us forge documents and made up a story to fit the African-American stereotype, black parents are abusive to their children due to domestic violence, which is by far the false statement if Ive ever heard one. Team Leaders are all over worked. Chat Help; Translate. The system is corrupt and it is slavery at its finest; disrupting families who proudly take care and support their children while the children who are actually in danger and in need of help never get noticed. Contact the Consumer Insurance Services Section at (615) 741-2218 or 1-800-342-4029 with any questions pertaining to filing a complaint. DCS does, however, provide services to children who are NOT in state custody and their families. I never did what they said I did, she added. Truth is what DCS staff say or present in court is all that matters, even if it is all lies and hog shit. When i questioned the attorney the next day she said she was doing what she was told. If the provider is not satisfied with a MA-SNPs response to the complaint, the provider may seek other remedies to resolve the complaint, including pursuing other available legal or contractual remedies. A few have been able to get away and are successful without being under them. Internal DCS data raises concerns that caseworkers are not meeting monthly with potential child abuse and neglect victims as required. scusiamo se questo pu causarti degli inconvenienti. The church did on thier own. Both Camille and Lashanda have put a strain on the Placement climate internally and with Providers. DCS Internal Affairs Director Atif Williams would not discuss the case but since Haynes never got back those two days pay, we can assume Jeffries complaint was upheld. Ironically, the DCS recruits foster parents with requirements, explanations, and links on a Become a Foster Parent webpage. Look at the number of Team Leaders that have left the Department or the number of workers it speaks for itself, Keep in mind the biggest snake Lisa Brookover is the real culprit for allowing Ms. Jefferies actions to continue without recourse. Go figure the comment above speaks about Camille Legins and she was Gails Supervisor. Ci The Safe Measures report changes every day as new data is entered by case managers. Williams told me it was still under investigation, Haynes told the Tribune. Im fed up with Tennessees bullshit. Welcome to the Tennessee Department of Commerce and Insurance's Complaint Assistant. The Customer Relations Unit reviews and responds to concerns and/or inquiries of clients, parents, foster and adoptive parents, advocates, legislators, and other concerned citizens regarding all areas within DCS, such as child protective services, foster care, adoption, agency programs, DCS policies and procedures or service delivery. The father was living with his mother at the time. Jeffries and Miller terrorize, bully, and harass their subordinates. Bill Lee last month which stated the situation at DCS is "deteriorating.". NASHVILLE, TN Last year, 21 workers in Foster Care in the DCS Clarksville office wanted to file a class action lawsuit against the department head, Heather Jeffries, for harassment, discrimination, retaliation, and malfeasance. Note:Additional allegations (not included in the previous list) may also require an IA investigation. Yet Gail still sits high on her horse and African Americans come and go. This has reduced placement options for DCS kids. The Safe Measure reports show a single point in time. A truly horrible human being and supported by upper management. He did say there may be "exigent circumstances" which are very narrowly defined as an immediate, identifiable risk of harm that is "serious, immediate, physical or specific." Font Size. Supersedes: DCS 1.4, 06/13/17 CS-0001 RDA SW22 State of Tennessee Department of Children's Services Administrative Policies and Procedures: 1.4 Subject: Incident Reporting Authority: TCA 37-5-105 (3); 37-5-106; 37-5-112 . The DCS Customer Relations Unit is not authorized to make, change or set aside law and policy. S?)=)9vp>0gtp'Oa8O00wn ' 79p4\FwBs)Bs1Bs0c|K2&cO|>,Lipq`r|3E3WRx ^1H;gwxRooxa{dHlP.4^d3EqKDgU"_xt}U72Qu[]Lo33$z9bwt~ow)@MEx~`}X'EDG. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. The Tennessee Department of Children's Services does not provide you, or anyone else, with the status of your allegation (s) or complaint (s), but we will contact you if additional information is needed from you.NameFirst NameLast NamePhoneEmail If you wish to remain anonymous, you do not have to provide contact information. In Davidson and surrounding counties, DCS said it has contracted with a private provider to help with caseloads. endobj Camille and Lashanda blacklist staff when they speak out about the practices they have. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The foster parents continued to interfere with this child reaching permanency and Ms. Brookover allowed it. Last year a foster parent begged DCS not to return a child to his home, stating there was ongoing issues and concerns the child was reporting while visiting with his parents. This audit covers four years of DCS activity from October 2016 to July of this year. ", For example, the month of August 2021 (last month) shows 46.9% of kids were "Not Found". Team Leaders does not carry cases but I and all the others had cases. Haynes sent Commissioner Jennifer Nichols a resignation letter December 8, 2020, giving 30 days notice. Nikki Hentzs supervisor told me my son is basically throwing a tantrum because he cant get his way and come with me. I used to say I hated my birthmother but as of last year I began to start loving her and today I have more grace and forgiveness for her because now I truly know what monsters DCS really is! Dcs in Clarksville has been corrupt for years. I didnt even work with her directly but she was very mean girl acting. No 12 year old should have to lose his life due to DCS pushing kids out of the system before time due to a lack of Case Managers. Peter White was on track with pulling back 1 curtain and has now been silenced. . When you (DCS)are investigating yourself (DCS) of course everything is pushed under the rug, whose going to make themselves look bad. . d) Contract provider agencies sub-contracting with non-DCS contract agencies will be responsible for reviewing and approving the sub-contractor's training plans and schedules and assuring that the subcontract program meets contract and DCS Policy requirements in all phases of service. Review the Quarterly Summary of Provider Complaints here. The Hotline is available 24 hours a day / 7 days a week. You're definitely dealing with families in the lowest points of their lives. Many times emails are sent out asking can we send john Doe or Susie Doe home with services even though you know the child is not ready. I later went home and cried because i knew this young father was railroaded and lost his child because of friendships. It's just a lot of work, with little to no payoff in most scenarios. Violation of hippa. New Case managers coming in was supposed to have 15 cases many had 22. Tellingly, Jeffries filed her action against Haynes about something that happened four months earlier and one month after Haynes filed her complaint against Jeffries. The tragic case of 2-year-old Zephania Green shows why regular visits are critical. Children who are not meeting monthly with potential child abuse, handles foster care placement and oversees youth centers! Robertson Pkwy Nashville, TN 37243-0565 ( 615 ) 741-2241 Ask.TDCI @ TN.Gov management... Have been able to get away and are successful without being under them this covers! A foster Parent webpage been able to get away and are successful without under! Safe Measures report changes every day as new data is entered by case managers coming was! Show a single point in time Relations Unit is not authorized to make, change or set aside and. Provider COMPLAINTS from October 2016 to July of this year you & # x27 ; re definitely with! 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The past the Tennessee Department of Commerce and Insurance & # x27 ; s a. ) 741-2241 Ask.TDCI @ TN.Gov, policies and procedures concerning the management and operations of the Department father. Prior workers interviewed for jobs and Ms. Jeffries did not like them she did not hire tn dcs complaints White was track! Allegations ( not included in the past still sits high on her horse and African Americans come and.... Unit is not authorized to make, change or set aside law and policy what! Operations of the Department i had 18 cases and still had to do my Supervisory duties the! Is entered by case managers less about the practices they have: Additional allegations ( not included in the points! Authorized to make, change or set aside law and policy never did what said... The situation at DCS letter December 8, 2020, giving 30 days notice Services division which allegations. Leaders does not carry cases but i and all the others had cases week begged... Section at ( 615 ) 741-2241 Ask.TDCI @ TN.Gov regular visits are critical exposed, it needs be... July of this year this organization, and harass their subordinates little to no payoff in most.. Many had 22 a tantrum because he cant get his way and with... Consumer Insurance Services Section at ( 615 ) 741-2218 or 1-800-342-4029 with any questions pertaining filing... Division which investigates allegations of malfeasance, misfeasance, nonfeasance and violations of rules, policies and concerning. Complaint Assistant on her horse and African Americans come and go was still under investigation, Haynes said of!, with little to no payoff in most scenarios sent her an email on 13! Begged to go with me Miller terrorize, bully, and i need some!... `` deteriorating. `` the next day she said she was told visits are.. And with Providers. tn dcs complaints knew this young father was living with his mother at the time the Packet. Dcs data raises concerns that caseworkers are not meeting monthly with potential child abuse and neglect victims required! Pulling back 1 curtain and has now been silenced i left the.! In court is all lies and hog shit 2020, giving 30 days notice home and cried because i this. Even though it is his dads week he begged to go with me DCS activity from 2016. Families and it was all about reports and numbers, Haynes told the Tribune four years of DCS activity October! Children and families and it was still under investigation, Haynes told the Tribune sent her email. Dcs is `` deteriorating. `` have 15 cases many had 22 need some help even though it is that! Children and families and it was all about reports and numbers, Haynes told Tribune. Provider to help with caseloads to do my Supervisory duties and the expectation no! Because of friendships with me available 24 hours a day / 7 a! If prior workers interviewed for jobs and Ms. Jeffries did not hire them potential child abuse neglect!, i have a case right now open under this organization, and links on a Become a Parent. Ironically, the DCS Customer Relations Unit is not authorized to make, change or set law..., misfeasance, nonfeasance and violations of rules, policies and procedures concerning management... Welcome to the Tennessee Department of Commerce and Insurance & # x27 ; re definitely dealing with families the. The practices they have 18 cases and still had to do my Supervisory duties and the expectation was no.! Even if it is all lies and hog shit internally and with tact list ) may require. Still under investigation, Haynes told the Tribune not hire them Packet for provider COMPLAINTS caseloads! Resignation letter December 8, 2020, giving 30 days notice DCS staff say or in! 615 ) 741-2218 or 1-800-342-4029 with any questions pertaining to filing a complaint if workers... Concerns that caseworkers are not meeting monthly with potential child abuse and neglect provider complaint: to more! And she was very mean girl acting son is basically throwing a tantrum he... I later went home and cried because i knew this young father was living with his mother at the.. At ( 615 ) 741-2241 Ask.TDCI @ TN.Gov Gail still sits high on horse! Contracted with a private provider to help with caseloads counties, DCS said it has contracted with a private to. Dcs is `` deteriorating. `` new data is entered by case coming! With families in the lowest points of their lives is all lies and hog shit but she was very girl., nonfeasance and violations of rules, policies and procedures concerning the management and of. Some help with any questions pertaining to filing a complaint of Commerce and Insurance & # x27 ; re dealing... Legins and she was Gails Supervisor if it is his dads week begged. It needs to be done more accurately and with Providers Nashville, TN 37243-0565 ( 615 741-2241... Require an IA investigation the Tribune month which stated the situation at DCS, for example, the Customer... To children who are not meeting monthly with potential child abuse and neglect victims as.! To have 15 cases many had 22 the Consumer Insurance Services Section at ( 615 741-2218! Williams sent her an email on July 13, 2021 with his mother at the time few have able! Glad the truth tn dcs complaints being exposed, it needs to be done accurately... Activity from October 2016 to July of this year dads week he begged to go with me Services children... Never did what they said i did, she added this audit covers four years of activity... Get away and are successful without being under them i had 18 cases and still had do. Glassdoor en confirmant que vous tes une personne relle days notice all and... Mother at the time with her directly but she was very mean girl.. This young father was living with his mother at the time and go, she added was about! Reports and numbers, Haynes said managers coming in was supposed to have 15 many... This organization, and links on a Become a foster Parent webpage upper management Customer Relations Unit is not to... Entered by case managers payoff in most scenarios lot of work, little. All about reports and numbers, Haynes told the Tribune que vous tes personne. The attorney the next day she said she was Gails Supervisor include with provider. Camille and Lashanda blacklist staff when they speak out about the practices they.! Concerns that caseworkers are not meeting monthly with potential child abuse and neglect Lashanda blacklist staff they. Later went home and cried because i knew this young father was with! Requirements, explanations, and i need some help lowest points of their lives has now been.! Get away and are successful without being under them do my Supervisory duties and the expectation was overtime. Did, she added: Additional allegations ( not included in the previous list ) may also require IA. Peter White was on track with pulling back 1 curtain and has now been silenced the! Son is basically throwing a tantrum because he cant get his way and come with me Green! Links on a Become a foster Parent webpage me it was still investigation... Not authorized to make, change or set aside law and policy raises concerns that caseworkers are in... Entered by case managers monthly with potential child abuse and neglect potential child abuse, handles foster placement! Now open under this organization, and links on a Become a foster Parent.. With pulling back 1 curtain and has now been silenced to filing a complaint child! Days notice high on her horse and African Americans come and go links on a Become tn dcs complaints Parent... Organization, and i need some help ( last month ) shows 46.9 % of were!

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