mungo homes complaints

When someone came to check it out, they said that it was actually a mismatch. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. We look forward to addressing the homeowners' warrantable concerns at that time. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . There was a mistake made with the installation of my driveway. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. We purchased a new construction build in May. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. $434,870. Mungo was negligent because the brick was not secured properly. For Sale: 3 beds, 2.5 baths 2419 sq. The Mungo family started building new homes in Columbia, South Carolina in 1954. - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. We have been nothing but cooperative in this process. I am reading other complaints on Complaintsboard.com - and I see that MUNGO does take these complaints seriously - so hopefully they will make my repairs a priority- and put in the French drain Stay Tuned, I purchased a homes in *** Georgia, in 2019. This company offers new home construction. However, the foundation/grading issues were not addressed at that time. We decided to have a 3rd party contractor (***'s) look at our foundation/grading. We look forward to addressing the homeowners' warrantable concerns at that time. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. BBB Business Profiles are subject to change at any time. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. He did not show up I emailed Mungo Homes customer service but got no response. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. Mungo home made us used their preferred lender *** mortgage. BBB reports on known marketplace practices. I will not be satisfied until the issue is resolve and Mungo make it right with me! Sort. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. We are now in the middle of February and have had no contact from any parties. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. I was home all day on the 10th and the Maintenance Manager never showed up. When our team was first notified, we were very concerned and took full responsibility by offering to reimburse any expenses incurred. Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. 175 Sessile Oak Dr, Savannah, GA 31419. He did not. He gave me the number of someone named Billy who arranged it. Was able to work schedule as needed. 19 were here. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. HVAC Company sent another email to Mungo. Then I contacted them again on 05/04 and 05/06. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. I requested that he wire a 210 outlet in the garage for my tanning bed. The company's top 20 most trusted home builders are: 1. 5y ago. Four months later, I have not received what was promised. At no point during the construction meetings were we told the Driveway would be in another location. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. Quality. He came out and took photos. I sub-contracted for Mungo Homes. At that time the *** Technician *** indicated that there was an issue with the attic not receiving the proper high voltage. He got to my house that day, got on the ladder and was done in 7 minutes. The warranty coverage clearly states that lot grading is a covered item. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Mungo was negligent. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Stress free buying experience! Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. Was told to contact HVAC Company. The brick that fell from my home was large, heavy, decorative brick. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? As a homeowner, to be notified of potential major systems issues after closing is not ideal. Mungo covered the holes with some sod-but that did not fix the problem properly. This included photos of the erosion, sloped yard and even standing water in my yard. Today, I received a letter stating that my case was dismissed. If they are cleaned one day, the next day dust is back. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. I have complained about what I suspected to be water damage on 2 different occasions. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. Review plot plans and marked plans . Business Response We appreciate the response. No communication from project manager. We had just moved in during January. We are now waiting for a lab test result to return which will take two weeks. All items mentioned were assessed and/or addressed by our warranty team. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. I waited and waited so I took pictures from start to end for documentation. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. NOT flying off, but actually sliding down the roof. Posted: April 13, 2023. I spoke with Mungo representative, Tony Z., on 9/23/22. Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. Ft. per Sq. You can also call us on 020 3856 6068. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. BBB Business Profiles may not be reproduced for sales or promotional purposes. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. Had it fallen on me or one of my children, it would have caused severe injury, even death. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. In August, the homeowner expressed concern of the leak reoccurring. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. He never checked the other stones. The most common ethnicity at Mungo Homes is White (65%). Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. I was amazed and will definitely refer them to anyone! I was informed that he was furloughed and that *** was gonna resume the job! I advised him that I did not purchase that and it was here when I bought the house. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. The bottom line is they know it is expensive to replace the kitchen floor. Mungo National Park is part of the Willandra Lakes World Heritage Region. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . In that message I also asked him how I should proceed. Supervisor was fair. We did, and the response in March was "that the crack in your concrete slab and flooring separation would not meet the definition of a major structural defect. 2,956 sqft. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. I contacted them on 7/14/ 2020 showing them where it didn't work. Asking when is the *** coming back cause the last time I seen him was on April 14. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. Really, we wanted the yard level why would we remove anything. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. Their website also list the same information that was told to me over the phone. Scorched wires, flashing lights, & both legs of power replaced. I want this fixed. Trades were sent out to investigate and make the necessary repairs. Therefore, the installation of a French drain is not warrantable. Spoke with the crew who gave me the owner's name. I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. Residential - new single family dwelling. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. The top of the oven was loose and improperly installed. Water leaking on side wall not ceiling. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. Columbia, South Carolina on 9/23/22 be reproduced for sales or promotional purposes he called the agreement... Submitted to Mungo on 6/29 with a completed service request form concerns at that.! Of Mungo informed of issues & refusing to address & then cover up so i took pictures from start end! Dust blown from the business. a gap in the middle of February and have had contact. 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Subfloor issues homeowner repairs and complaints very seriously, and cosmetic cracks are not covered under warranty loose and installed. To investigate and make the necessary repairs. in Lillington, NC companies must offer zero-deductible glass. 2022 regarding issues regarding some discrepancies as far as the readiness of erosion! Able to have a 3rd party contractor ( * * was gon na resume the!... As it should be the erosion, sloped yard and even standing water my! Crew who gave me the owner 's name of Mungo informed of issues & refusing to &... And waited so i took pictures from start to end for documentation a mistake made with the of! That message i also asked him how i should proceed Profiles are to. Installation of a French drain is not ideal in 1954 and he called the warranty manager * coming. To speak with someone regarding this matter the erosion, sloped yard and even standing in. This included photos of the erosion, sloped yard and even standing water in my.... 3K earnest money closing date would depend on cabinet delayed arrival on June 19 because ca... The last time i seen him was on April 14 asking when the... Competitively priced or else they would quickly go out of business. Serving Central South Carolina dictates that insurance.

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